Shipping Policy
Delivery of your parcel
We process and dispatch orders within 72 hours, Monday to Friday, excluding public holidays.
SJB offers the following delivery methods:
Delivery to a Pickup Point
- France: €5.90 – free delivery on purchases of €80 or more - Delivery time: 3 to 5 business days
- Belgium: €5.90 – free delivery on purchases of €80 or more - Delivery time: 3 to 5 business days
- Luxembourg: €6.90 - Delivery time: 3 to 5 business days
- Germany: €6.90 - Delivery time: 3 to 5 business days
- Spain: €6.90 - Delivery time: 3 to 5 business days
- Portugal: €6.90 - Delivery time: 3 to 5 business days
- Netherlands: €6.90 - Delivery time: 3 to 5 business days
Home Delivery
- France: €7.90 - Delivery time: 3 to 5 business days
- Germany, Belgium, Netherlands, Luxembourg: €9.90 - Delivery time: 3 to 5 business days
- Ireland, Italy, Spain, Portugal, Switzerland, Austria: €12.00 - Delivery time: 3 to 7 business days
- Switzerland: €14.00 - Delivery time: 3 to 7 business days
- French overseas territories: €19 - Delivery time: 7 to 9 business days
No dispute concerning the delivery itself is possible if the parcel appears to have been delivered, as the carrier’s records shall be deemed conclusive.
No dispute concerning the delivery itself is possible if the parcel appears to have been delivered, as the carrier’s records shall be deemed conclusive.
The products ordered will be sent to the address provided by the customer during the ordering process. For Colissimo deliveries, if the recipient is absent when our transport provider calls, the parcel will be deposited at a nearby post office.
SJB cannot be held liable for delays due to postal service strikes or other unforeseen events provided for under legislation governing the transport of goods and merchandise. SJB is not responsible for delivery delays caused by an incorrect or incomplete address. If the customer mistakenly provides a delivery address outside the countries served by SJB, the order cannot be fulfilled and the refund will be issued after deducting the bank processing fees from the order amount.
The articles will be delivered after the full amount of the order has been collected. The customer must ensure that the articles delivered correspond to their order. If the articles delivered do not correspond to their order, the customer must inform SJB’s customer service department and return the articles concerned, with the return costs borne by SJB. In the event of an error on our part, the customer has 14 days from receipt of the order to return the non-conforming article(s) to us. (see paragraph 6- EXCHANGE, RETURN AND
REFUND / RIGHT OF WITHDRAWAL)
SJB cannot be held liable for delays due to postal service strikes or other unforeseen events provided for under legislation governing the transport of goods and merchandise. SJB is not responsible for delivery delays caused by an incorrect or incomplete address. If the customer mistakenly provides a delivery address outside the countries served by SJB, the order cannot be fulfilled and the refund will be issued after deducting the bank processing fees from the order amount.
The articles will be delivered after the full amount of the order has been collected. The customer must ensure that the articles delivered correspond to their order.
If the articles delivered do not correspond to their order, the customer must inform SJB’s customer service department and return the articles concerned, with the return costs borne by SJB. In the event of an error on our part, the customer has 14 days from receipt of the order to return the non-conforming article(s) to us. (see paragraph 6- EXCHANGE, RETURN AND REFUND / RIGHT OF WITHDRAWAL)