The Customer has a period of fourteen days upon receipt of his order to return a product for reimbursement.
Exchange and return conditions
Do you wish to return a product to us?
For any return you need to make a request to KOUKA customer service:
STEP 1: Log in to your online space
STEP 2: In your order history, click to generate a return online.
STEP 3 : After confirmation from the customer service, you can carry out the return of the items.
The Customer shall return the goods along with RETURN VOUCHER to the following address:
SARL SJB / KOUKA
11-15 Chemin de crèvecoeur
Shipping costs are non-refundable
The costs of returns are charged to the customer.
Returns must be made via Colissimo only.
For reasons of hygiene, jewelry, pantyhose and underwear are neither returned nor exchanged.
Purchases made with a credit card or gift card are refunded as a credit.
Purchases in the categories "SALES", "BIG DESTOCK", "OUTLET" and "BRADERIE" will be refunded only in the form of a credit note.
If you wish to make an exchange, you have to return the article(s) in question and place a new order on our website.
The product(s) should be returned in perfect condition and in their original packaging, new, unworn and not washed (original packaging,...).
After receiving the parcel, the SJB company shall evaluate the condition of the returned goods. If the return is refused by the SJB company, the items will be returned to the Customer at the expense of the SJB company without requiring the Customer to any compensation or reimbursement right.
Return of defective or non-compliant item
In the event of a fault occurring at the moment of the order preparation, the return costs are the responsibility of the SJB company. A return label will be transmitted to the Customer so that he could return the items concerned with this unfortunate error, free of charge.
Return of a damaged parcel
In case of receipt of a parcel damaged during its transportation, the Customer is recommended to open the parcel in the presence of the deliverer to check the condition of the items. In the case of damage of the items, the Customer must refuse to accept the parcel. The last one shall be returned to SJB. The Customer will be then contacted again by the seller by email or by phone. If the Customer accepts a damaged parcel, it is imperative to make reservations with the deliverer: the identified damages and/or possibly missing items must be indicated on the tracking voucher with the Customer's signature. Without reservation, SJB will not be able to take into account any possible claims in the future.
Reimbursement on returns
After receiving of your return, we will proceed to the online reimbursement of the returned product(s). The maximum time-limit for reimbursement is 15 working days after the receipt of the parcel on our premises.
The reimbursement method is the one used when executing the payment of your order. It will not be possible to change the method of payment for the reimbursement of the order.
Our team is available to answer your questions by email: email@example.com